User

Heron: Troubleshooting

Still stuck? Email [email protected]

Heron won't show up on Wi-Fi

  • Check the Wi-Fi password. Type it again.
  • Move Heron closer to your router.
  • Plug Heron back into your computer. Open the setup page (the address is on the card that came with your Heron) and run setup again.

Dashboard can't find Heron

  • Your computer and Heron need the same Wi-Fi. Check that.
  • Try the manual IP: open your router's "connected devices" list, find "heron," open http://<IP>:8080
  • Cleared your browser data? The dashboard forgot the last IP. Use manual entry.

Router won't accept the DNS change

  • The setup page has instructions for your router brand.
  • Some routers call it "Static DNS" or "DNS Server." Not just "DNS."
  • Still stuck? Email [email protected]. Include your router model.

Setup page can't find the device

  • Use Chrome or Edge. Safari and Firefox don't support WebSerial.
  • Close any other programs that might be using the USB port. If you used a program called Thonny to flash the device, close it completely.
  • Unplug Heron. Plug it back in. Refresh the setup page.

Setup page says "Device verification failed"

  • Make sure you're using Chrome or Edge. Safari and Firefox don't support WebSerial.
  • Unplug Heron, plug it back in, and try again.
  • Still stuck? Email [email protected].

*Heron. See what's on your network.*