Refund Policy
Last updated: June 2026
Returns
You can return a Known device within 30 days of delivery for a full refund. The device must be in its original condition with all accessories — the USB cable and anything else that came in the box.
To start a return, email [email protected] with your order number or proof of purchase, and the reason for the return. We'll send you a return address. You cover return shipping. Once we receive the device and confirm its condition, we issue the refund to your original payment method within 10 business days.
Defective devices
If your Known arrives defective or stops working within the warranty period (1 year from purchase), email [email protected]. We'll either send you a replacement or refund your purchase. We cover shipping for defective returns — you don't pay to send back a broken device.
What's not covered
The warranty does not cover damage from misuse — dropping it, getting it wet, opening the case. It doesn't cover damage from using a power supply that exceeds the device's specifications. Normal wear and tear is not covered. Problems caused by your network configuration are not covered.
EU right of withdrawal
If you live in the EU, you have a 14-day right of withdrawal from the day you receive the device. This is in addition to our 30-day return window. To exercise this right, email [email protected] within 14 days of delivery.